About Ruby
I recently relocated from Chicago and joined the Napleton River Oaks Honda Lansing team. I bring ten years of automotive experience, working as a mechanic, roadside assistance provider, and service advisor. My background includes roles at Toyota, and my skills extend beyond the automotive field – I'm also a certified welder, a chef de partie, and a dispatcher with retail management experience. I'm bilingual (Spanish and English), and have training from Joliet Junior College, Harold Washington College, and Arturo Velasquez Institute. People often ask me for car repair and towing advice, so I'm always happy to lend a hand.
Customer rating
4.8 / 5 based on 211 ratings (158 written reviews)
Recent reviews
because I never asked about service discounts for oil change and tire rotation or the discount for spending x amount of dollars for service she didn't mention any or being that they were on dealer website offered to apply to my bill. I don't think I will be servicing my vehicle their any longer
— Michael M. ,
Excellent!!!!
— Carol G. ,
Rudy was very knowledgeable,Efficien and she has excellent Customer service skills.
— Elaine H. ,
The service was great. Everything was done.
— Lance L. ,
Great Experience with Riby I had a great experience with Ruby. She was extremely helpful, patient, and understanding of my situation. She took the time to listen, answer my questions, and make sure I felt supported throughout the process. I truly appreciated her kindness, professionalism, and willingness to help. She made the experience much easier and more comfortable.
— Chanel C. ,
Good
— Tiffany B. ,
Great
— Denice M. ,
Great customer service! I appreciate the customer support and consideration:)
— Aisha S. ,
I am a years-long loyal customer of Napleton. Ruby Hernandez is relatively new to Napleton, but she was able to give me all of the information I needed and was able to suggest future services offered at Napleton that I may require. Overall, she was very knowledgeable about Honda vehicles.
— Rivers J. ,
Ruby was very kind and friendly. She keeped us updated on our vehicle. Excellent customer service.
— Sonia H. ,