About Ruby
I recently relocated from Chicago and joined the Napleton River Oaks Honda Lansing team. I bring ten years of automotive experience, working as a mechanic, roadside assistance provider, and service advisor. My background includes roles at Toyota, and my skills extend beyond the automotive field – I'm also a certified welder, a chef de partie, and a dispatcher with retail management experience. I'm bilingual (Spanish and English), and have training from Joliet Junior College, Harold Washington College, and Arturo Velasquez Institute. People often ask me for car repair and towing advice, so I'm always happy to lend a hand.
Customer rating
4.8 / 5 based on 165 ratings (126 written reviews)
Recent reviews
AS ALWAYS IT IS A PLEASURE TO WORK WITH.
— Ruby M. ,
She was very professional.
— Natalie T. ,
This person was very polite and knowledgeable!
— Harley E. ,
very good at her job and I would refer others to ask for her assistance
— Jeffery P. ,
Ruby provided specific details and recommendations regarding the inspection he did on vehicle.
— Linda B. ,
Excellent customer service.
— Luwanna N. ,
great experience very professional and courteous, took care of the issues fast and easy would definitely recommend
— Dave Z. ,
Awesome
— Shawn G. ,
For one I was not aware that my service advisor was switched. The person who checked me in was not the person that ended up being my service advisor. Also at no point was I updated or given verbal notice of when my vehicle was done being serviced. My service advisor never approached me to explain to me if I needed any more maintenance than what was done that day. I never left the dealer that day I even purchased a new vehicle that day and at no point was I updated on the status of the vehicle I was getting maintenance on. I only received text messages letting me know the vehicle was done and awaiting payment.
— Evelyn M. ,
great service
— Jeffery P. ,